Want to know the status of your order? Use our easy tracking system to stay updated on your delivery progress.

You will need your tracking number which is provided on the Royal Mail delivery email that you would have received.  If you have not received this email, please check your spam before contacting us.

Simply click the link below and enter your tracking number to get real-time updates on your package. **add button**

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Order cut-off times & processing

• Orders placed Monday to Friday before 2pm will be dispatched the same day for next working day delivery.  Please choose Special Guaranteed delivery if you require your delivery urgently.  Tracked 24 is not guaranteed.
• Orders placed after the cut-off time will be dispatched the following working day.
• Orders placed on weekends will be processed on Monday and delivered on Tuesday.

Additional information:

• Deliveries are made via Royal Mail.
• A tracking number will be provided once your order has been dispatched.
• Deliveries require a signature upon receipt.

For any questions regarding your order, please contact our customer support team. ****

At You Can Clinic, we are committed to providing high-quality products and excellent customer service. Due to the nature of pharmacy and healthcare products, our returns policy complies with UK regulations to ensure patient safety.

Returns eligibility

As a UK-registered pharmacy, we can only accept returns under the following conditions:

• Damaged or faulty items – If your order arrives damaged, faulty, or incorrect, please notify us within 48 hours of receiving your delivery. We will arrange a replacement or refund where applicable.
• Incorrect Items – If you receive an item that is different from what you ordered, contact us within 48 hours, and we will rectify the issue.
• Unopened & unused non-dedicated items – Non-prescription products such as medical devices and accessories may be returned within 14 days if they are unused, in their original packaging, and in a resalable condition.

Non-returnable items

For safety reasons, we are unable to accept returns or issue refunds for the following items:

• Prescription medications – Once dispensed, prescription medicines cannot be returned or refunded unless there is a pharmacy error or the product is faulty.
• Opened or used products – Any item that has been opened, used, or tampered with cannot be returned for hygiene and safety reasons.
• Cold chain & temperature-sensitive items – Any refrigerated or temperature-sensitive medications or products.
• Personal care & intimate products – Including needles, injectables, and any other single-use medical devices.

How to request a return

If you believe your order qualifies for a return, please follow these steps:

1. Contact Us – within 48 hours of receiving your order. Provide your order number, details of the issue, and photos if applicable.
2. Return Authorisation – If your return is approved, we will provide instructions for returning the item. Do not send items back without prior approval.
3. Refunds & Replacements – Once we receive and inspect the returned item, we will issue a refund to your original payment method or send a replacement product where applicable. Refunds may take up to 5-7 working days to process.

Important notes:

• Return postage costs will only be reimbursed if the return is due to an error on our part (e.g., incorrect or faulty item).
• We recommend using a tracked and insured delivery service when returning items.
• Failure to follow the returns process may result in delays or denial of your refund.

For further assistance, please contact our customer service team.

At You Can Clinic, we aim to make your purchasing experience as smooth and secure as possible. We offer a range of payment options to suit your needs.

Accepted Payment Methods

We accept the following secure payment methods:

 Credit & Debit Cards:

• Visa
• Mastercard
• American Express

 Digital Wallets:

• Apple Pay
• Google Pay

Secure Payments

• All transactions are encrypted and processed through trusted payment gateways.
• We do not store your payment details for security purposes.
• Your payments are protected by fraud prevention technology to ensure safe shopping.

If you have any questions about payments, please contact our customer support team.